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Why do they think I should be patient? Are they going to add back on all this lost time we're having?

 

Hi Tony,

Thanks for posting that. I appreciate that systems have issues and need continuous improvement, in some cases, just to remain working.

However, as a subscriber who has paid for a years subscription, I'm not getting what I paid for. It has also caused a lot of extra work, when I tried to add a census to 2 parents and 4 children, 4 times it came back and said it had failed before it finally succeeded. But when I returned to the main screen, it had in fact added the children 4 times, which I then had to delete.

In cases like this where they have had multiple system outages, they should extend our subscription in recompense.

Just my thoughts.

 

I've not tried, who would you ask?

 

Hmmm, I guess its worth a go?

 

Previously I've had added days when there have been issues usually far more than the time I've lost.

 

So they do give back lost days then. Interesting.