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Two factor authentication

Discussion in 'Ancestry' started by Pauline, Dec 6, 2023.

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  1. peter

    peter Administrator Staff Member

    It might depend partly on how long it is since you last used Ancestry, but also whether you are using the same IP address. Most broadband connections do not provide a static IP address, but I don't know the circumstances under which it might change.
     
    peter, Dec 12, 2023
    #21
  2. Pauline

    Pauline LostCousins Megastar

    We don't have a static IP address (though we could pay extra to have one) but it only changes if we get disconnected for some reason, which rarely happens. Ancestry is one of the most frequently used websites in our house, and it's a pretty unusual day if we don't use it all.
     
    Pauline, Dec 12, 2023
    #22
  3. peter

    peter Administrator Staff Member

    It may be that it's after one of those unusual days that you find yourself logged-out? My bank account logs me out after 2 minutes - LostCousins gives users 30 days (I think). Ancestry is probably somewhere in between.
     
    peter, Dec 12, 2023
    #23
  4. Pauline

    Pauline LostCousins Megastar

    No, it's definitely not that. We haven't had an unusual day recently, but have been logged out. I suspect it's down to something that happens at Ancestry, and is nothing whatsoever to do with me or my set-up.
     
    Pauline, Dec 12, 2023
    #24
  5. peter

    peter Administrator Staff Member

    Hotmail routinely delay emails which they suspect are spam. I had thought the delay was only 6o minutes, but it may be variable.
     
    peter, Feb 10, 2024
    #25
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