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New GRO indexes

Discussion in 'Comments on the latest newsletter' started by Pauline, Nov 5, 2016.

  1. Katie Bee

    Katie Bee LostCousins Member

    I have looked at my order online and the PDF that I have received says 'despatched'
    and the one that I am waiting for still says 'in progress' with estimated despatch date of 18th November.
    It is very frustrating and confusing when they send part of the order one day, but not the rest of the order.
    Just wondering how long I wait before I contact them to see if there is a real problem with my order, rather than just too many to deal with.
    There is hope for me yet.
  2. peter

    peter Administrator Staff Member

    I would allow at least 10 days beyond the expected despatch date. Of course, if your order showed as despatched and you haven't received the email, that would be different.
    • Thanks! Thanks! x 1
  3. Katie Bee

    Katie Bee LostCousins Member

    I have just had the cost of my missing PDF refunded and an email from GRO stating:-

    We have been unable to process your application, please refer to the paragraph below.
    Due to the nature of the original image, we are unable to produce a PDF of the entry you require. You can apply for a certificate for which a new order would be required.

    Any ideas why they cannot send me a PDF but could send me a certificate?
  4. Tony

    Tony LostCousins Member

    Clutching at straws: something written on the Register that you're not allowed to see (in a PDF image of it), whereas a certificate could be handwritten as a transcription without that information? Someone more knowledgeable than me will have to suggest what info that might be!
    • Thanks! Thanks! x 1
  5. peter

    peter Administrator Staff Member

    It could just be an entry that is extremely hard to read - I've had typewritten certificates from the GRO before and they have always included transcription errors.
    • Thanks! Thanks! x 1
  6. emjay

    emjay LostCousins Member

    I have now received an email response from G.R.O.

    "Please be aware, GRO do not retain PDF copies once they have been sent to the customer so we will be unable to re-send you the attached PDF without a new order being processed.
    On behalf of GRO thank you for your order."

    My initial reaction was disappointment until I scrolled down to find the attachment was of the re-scanned image showing all the details.
  7. peter

    peter Administrator Staff Member

    That's interesting - it suggests that they manually select the images from the scanned pages.
  8. trebor

    trebor LostCousins Member

    I have noticed that in some cases the strip with the entry details is laid on top of another page underneath the heading - some of the letter tops from the entry underneath are still visible.
  9. peter

    peter Administrator Staff Member

    That's right - whereas when you buy a certificate it is pre-printed with the modern column headings, when you buy a PDF you get the contemporary headings. What I don't know is whether you get the headings from the same page, from the same register, or simply from the same era - it would depend on the GRO's systems.

    Does anyone have a PDF which is in one piece instead of two?
  10. Katie Bee

    Katie Bee LostCousins Member

    I have 2 copies from the same registration district and the same year.
    The headings look as if they are written by the same hand, but the scans are different.
    There is more heading on one than the other.
    I cannot tell if it is the same heading for each scan.
  11. cfbandit

    cfbandit LostCousins Member

    Thank you SO much for doing that! I ordered 6 certificates myself. I can't wait until the marriage records go online!
  12. Susan48

    Susan48 LostCousins Star

    I have made good use of the GRO online birth indexes, particularly on account of the inclusion of the mother's maiden surname. It comes in especially handy with a surname like Jones, although in this case it's the mother's maiden surname that was Jones. One of my Jones ancestors was born before her mother's marriage, and her mother gave her the middle name 'Matthewman' which I took to be the surname of the child's biological father. I found a likely candidate in the Colchester census around the time of her birth. Her mother married and went on to have several more children. When in due course the illegitimate Jane Matthewman Jones herself married, she had 16 children, 6 of whom died in infancy (as recorded in the 1911 census). Although her married surname was unusual there was another family of the same name in the town, so the GRO online birth indexes were invaluable for identifying Jane's children. However, although the births were registered with the correct father's surname, the mother's maiden surname varies between her birth surname (Jones), her middle name (Matthewman), and her mother's married name. I wonder whether the variant recorded depended on who registered the birth. Jane died age 48 - presumably of exhaustion.

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