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Microsoft Store v FTA

Discussion in 'Family Tree Analyzer' started by jorghes, Jul 29, 2020.

  1. jorghes

    jorghes LostCousins Superstar

    No matter how hard I try, nor how ever many times I reset the store, I cannot install FTA, as it continually states that I have already installed it.

    Any further ideas?
  2. Bob Spiers

    Bob Spiers LostCousins Superstar

    Clearly the store has detected a version of FTA on your device, hence advising you already have the program. Try going into settings (WIN+i), select 'Apps' and when the listing comes up find FTA and select Uninstall. Wait for it to finish and then (more a tip than a necessity) reboot and try to install from the App store again. Of course if you really are not showing FTA in your Apps list then perhaps Alexander can advise further, or even better my own suggestion.
  3. jorghes

    jorghes LostCousins Superstar

    Tried that - there is not a FTA app within the Apps list (checked again today when I was attempting to reset the store).

    I will check again to see if there is still a version sitting somewhere in a folder.
  4. PhilGee

    PhilGee LostCousins Member

    From past experience, try to "think non-sensible"! So, have you removed the original (non-App) version?
  5. jorghes

    jorghes LostCousins Superstar

    I thought I had, I thought I'd deleted the folder and everything in it. It's not my usual laptop, so I will have to check it tomorrow.
  6. Tim

    Tim Moderator Staff Member

    Hopefully you meant to say Uninstall and not deleted. Deleting a folder does not uninstall programs.
  7. jorghes

    jorghes LostCousins Superstar

    Well, that's the thing. The program never actually installed properly the last time I had downloaded a copy. It never appeared in the Programs list, and never appeared as an icon on the start menu.

    The only way I could run it was double-clicking the .exe file sitting in a folder in my Documents.
  8. Bob Spiers

    Bob Spiers LostCousins Superstar

    If you can still open it that way, proof you have it installed from a previous download. Try typing FTA in the Menu box and see what shows. If it shows FTA 'see web results' it is not installed, but if it shows FTAnalyzer it can be opened from there and can be pinned to the Taskbar and/or show as a desktop icon. Once installed it automatically updates itself from the store each time used,
  9. Alexander Bisset

    Alexander Bisset Administrator Staff Member

    Yup this is a known issue with Microsoft's Store. So much so Microsoft have created a tool to fix the issue. I've even created an article on how to fix it
    • Thanks! Thanks! x 1
  10. jorghes

    jorghes LostCousins Superstar

    I'll check it again to see if anything is left. I don't think it is.

    And I followed your instructions... after I'd followed Microsoft's to do exactly the same thing. It still says I can't download it.
  11. jorghes

    jorghes LostCousins Superstar

    Alright, I've gone back to my laptop - checked for any random files, typed "Family Tree Analyzer" into the main search bar and only received a web search in response, emptied all my trash, reset the store and then my laptop.

    Still won't allow me to install the program, the button is completely grayed out and simply tells me I "own" the product.
    I use an older Acer Laptop (approx 4 years old, due for a replacement at work) running Windows 10.

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