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Messaging service notifications

Discussion in 'Ancestry' started by LindaT, Aug 19, 2020.

  1. LindaT

    LindaT LostCousins Member

    I have been using the new messaging service and have received 3 messages in the past month. These were sent from Ancestry to the email registered to my account. I received an email today advising I have a message from a DNA match but it does not appear in my messages. The notification email was sent to an email address I have which is not registered to my account. I don’t understand how this has happened. I haven’t changed my email address on my Ancestry account. Any ideas would be appreciated.
     
    LindaT, Aug 19, 2020
    #1
  2. LindaT

    LindaT LostCousins Member

    I apologise for the above post. I had completely forgotten that about 3 years ago I opened an Ancestry account for my husband which has not been used since. Once I found the log in details I saw the message.
    Linda
     
    LindaT, Aug 20, 2020
    #2
  3. Pauline

    Pauline LostCousins Megastar

    At least you now know the email was genuine and not some kind of phishing scam.
     
    Pauline, Aug 20, 2020
    #3
    • Agree Agree x 1

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