Ancestry users what do you think of your new Home page?

The questions are along the lines of those standard things banks do, such as how satisfied are you with Ancestry's service or based on your experience today how likely are you to recommend Ancestry to others and rate it from 1 to 10 and tick the circles accordingly.
I don't have an example to show.

 

How do you know about what worries the millions of Ancestry users if the only feedback you have is from this Forum?
Which feed back from this Forum, the good or the bad?

 

Just as a note for something different (and possibly something that will be seen more often) - I was just on a person page on Ancestry and there is a new bar that appears above the Facts timeline for those people on your tree with hints.

The first time I saw it, it looked almost as if it took up a quarter of the size of my window... it can be minimised, but still look invasive. So far it doesn't appear for those on your tree who have no hints. It's simply there to direct you to the hints it seems.

Feels more annoying than a homepage I don't use.

 

Sure, no worries. Here are two shots of a current person page for me, with the hint panel both maximised and minimised.

 

Thanks Jorghes, I'll look out for that when I have some hints on my tree.

 

Just how many times do we need to be told we have Hints. Just looking at the list of Hints or at the Hints tab is sufficient, isn't it??!!

 

I am looking at a person who has 12 Hints and I am not getting the New family members indicator.

How come you don't have any Hints, I have literally thousands.

 

Not me.

 

I seem to remember a time when Peter was advising against using a phone for building a family tree (I know he'll correct me if I'm wrong). From what Tim has said, It seems he was wise to do so.

 

So you won't be going to Trustpilot to add to their 68% EXCELLENT reviews (Ancestry Co.UK but Com. similar)or even 10% GREAT for both; so close on 80% favourable. This leaves Average, 5%, Poor 4% and Bad 13% (slightly higher for Com). Not sure what this says for Trustpilot reviews mind?

One can filter the reviews...Site, Service, Customer Service even Issues but if it clear the majority are favourable. At the end of the day it is about numbers and apart from 'Issues' nothing about not listening to Users. But clearly a numbers game, and until the pro comments drop, Ancestry will take little notice.

 

What's that and where is the link to it?

 

I use the app, I like it for trying to trawl through hints and add information from them, it has about 3 less steps/window loads than the website, which can make it much easier for adding the sources and moving on (it doesn't load mutual family trees hints, which is probably a good thing, but you have to go in to Ancestry to ignore them)
I also have a tendency to add information about deaths, births and marriages (usually deaths) to my Ancestry tree via my phone app when I hear about them - usually when I don't have easy access to my laptop. I've unfortunately had to do it several times in the last couple of weeks after the deaths of my last great-aunt (at 97) and one cousin who recently died from cancer after only a short period of time.

The app doesn't have that hints bar, and I haven't seen it on either my iPad version or my iPhone version (those images came from the website on my iPad not the app). It does load a home page not dissimilar to the new website one - it has all the same links, but they're much further down the scroll. I don't spend a lot of time on the homepage (again), so I usually don't get past the advertisements at the top and their "daily picks" for me, most of which I ignore.

The way it deals with hints looks very different from the website, but it's still a "check box" system, but it doesn't deal very well with adding sources to a marriage fact you already have in your tree. The person page is slightly different, you have to swipe to move through the "life story", "sources", "family", "gallery" and "notes" which are all set up like different panels.

I find that the tree itself looks very similar to the website version - although it's still using the "tear drop" shape for the photos and hasn't started compacting second marriages like the website. It's relatively easy to scroll (since it's touch, not mouse) and reasonably easy to use when you get use to it.

I will agree with Tim, swopping between big trees or trying to initially load a large tree onto the app takes forever - or at least it used to. I swopped between a tree I was creating for a friend (and it was quite small) and my enormous tree, and it didn't take forever to load mine. But then I think it's getting around that by not loading everything on your tree. Some of the people on your tree don't really appear properly, but rather as greyed out boxes.

I'm happy to take screenshots of the app to illustrate anything if needed.

 

I don't use the app Peter.