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Settings in the record view won’t switch off

Discussion in 'Ancestry problems' started by At home in NZ, May 10, 2020.

  1. At home in NZ

    At home in NZ LostCousins Star

    Sometime in the last 10 days I had another problem in Ancestry and looked for a solution in the Ancestry Support. The recommendation, if all else fails clear cache and cookies.

    I don’t know if clearing cache and cookies has caused this new problem, it seems like it though because the settings were all off, to my knowledge.

    The settings for viewing records vary according to the document.

    In the 1911 census these are the settings you have the ability to switch off:

    upload_2020-5-10_17-17-9.png


    I have tried numerous times to switch them off but it does not register.

    Has anybody else got this problem?
     

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