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Random booting from Ancestry

Discussion in 'Ancestry problems' started by jorghes, Mar 11, 2020.

  1. jorghes

    jorghes LostCousins Member

    I've noticed over the past week that I am continually asked to sign in to Ancestry, even when checking through hints.

    It seems completely random and may be a sign that I need to clear the cache.

    Anyone else having as much fun as me?

    I am a Chrome user on Windows when this has been happening, I haven't noticed the same using Safari on my Mac.
  2. CeeJay

    CeeJay New Member

    This has been happening to me for about a year now. Some days it does it every time I edit the search details I've entered, other days the site behaves fine, I've cleared the cache and cookies and no improvement, and that's about the limit of my IT skills. I contacted Ancestry and they were outstandingly unhelpful. The other really annoying little trick is to take me to Ancestry.com, even when I'm looking at a UK record set, it then smugly tells me I can't access that record.
    Like you I'm using Chrome and Windows
  3. peter

    peter Administrator Staff Member

    The only time I've had that problem is when I've inadvertently switched (or been switched) to Ancestry.com - this can happen when you view Help information or other similar pages as these are often only hosted on the US site.

    There have been occasions in the past when Ancestry has been very busy and then I end up at Ancestry.com - but they are few and far between.
  4. Pauline

    Pauline LostCousins Superstar

    This hasn't happened to me for a while but at one time was happening with annoying regularity. To get round this I made sure I was also logged in at ancestry.com, then I was still able to view the images despite being on the wrong site. And often I only noticed I was on the wrong site when I returned to the Ancestry homepage and found it wasn't my personalised homepage, at which point I switched back to the UK site.
  5. jorghes

    jorghes LostCousins Member

    Well, it just happened to me again, in the midst of attempting to add a record to my tree. Mid-process, it asked me to sign in. It's increasingly occuring on my Apple devices as well, when using the app.

    I haven't been bumped, that I've noticed, to the .com site, as far as I know I've remained on the .com.au site at all times.

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