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Problem accessing LMA resources on Ancestry

Discussion in 'Ancestry problems' started by Steve Henley, May 18, 2020.

  1. Steve Henley

    Steve Henley LostCousins Member

    According to the Lostcousins newsletter, London Metropolitan Archives data are supposed to be free of charge for 2 weeks from today. Unfortunately nobody seems to have told Ancestry, because it comes up with the free trial splash screen when I want to see search reults, whether text or images.
     
  2. Pauline

    Pauline LostCousins Superstar

    Have you registered for a free account at Ancestry, or logged-in, if you already have one? Sometimes you can't look at free records unless you are logged in - otherwise Ancestry will try to persuade you to start a free trial instead.
     
  3. Steve Henley

    Steve Henley LostCousins Member

    Thanks for the thought! Yes - I've had a free Ancestry account for several years - as a regular Rootsweb user it was quite useful to have. That isn't the problem. I'll try it again tomorrow.
     
  4. peter

    peter Administrator Staff Member

    For the benefit of anyone following this discussion, having an Ancestry account isn't sufficient - you need to be logged-in (as mentioned in the newsletter).

    However the free access does seem to be sporadic - most of the time it works for me, but sometimes it doesn't.
     
  5. Margery

    Margery LostCousins Member

    And isn't that annoying?
     
  6. KrisM

    KrisM New Member

    I've experienced the same problem when logged in.
    Despite logging out and relogging in and using different devices and various web browsers at different times I am still not allowed to view the records.
    It doesn't appear to be sporadic but always wants me to sign up to become a member.
     
  7. Margery

    Margery LostCousins Member

    It worked for me at first but I tried on and off yesterday and kept getting the the same message.
     
  8. Steve Henley

    Steve Henley LostCousins Member

    I've given up - waste of time. This can wait until my next trip to London (whenever that is), and I can visit LMA in person
     
  9. peter

    peter Administrator Staff Member

    Have you tried the Ancestry link on the LMA page that I link to from my article? Some members who were having a problem found that this solved it..
     
  10. KrisM

    KrisM New Member

    Yes but that doesn't resolve the problem either.
     
  11. Steve Henley

    Steve Henley LostCousins Member

    Thanks, Peter - that fixed it for me. But I had to guess which was the right link. Not the links in the newsletter!
     
  12. KrisM

    KrisM New Member

    Thanks - finally managed to get in via LMA.
     

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