New Matches that don't respond

An update:

I emailed Peter to inform him of the details. He immediately sent a reminder to one of the two who had not responded. Almost by return I had notification that the contact had agreed to exchange email addresses. I've now emailed her and hopefully contact will soon be established.

Another thing I've just noticed is that the date that contact was made now appears in the "Relatives" section. Is that new and is there any way that the initial contact date can be shown in the "New Contacts" section? This could act as a reminder for any necessary follow up. (I've got a head like a sieve).

 

I had noticed this before, but never worked out how to use it....then I tried clicking on the name and got the notes screen! Very useful (and simple when you know how...)

 

I did see that area before but never thought to enter the date of initial contact as I didn't anticipate the problem. Too late now though. I still wonder whether it would be possible to report the date of first contact. It would probably mean a new field in the table but I'm sure is easily achieved.

The other thing I'd like to see is a history of the messages sent. I know you can have a copy of the message sent to your own email address but messages to a particular contact/relative would be easier to keep tags on from within the site. That's one area that FR and Ancestry excel at.

 

As I said, I didn't see the notes area until some time after I made the initial contact. It was my first contact.

We'll have to agree to disagree on the message storage matter. You provide a form to compose an email message and, obviously, store it somewhere but we can't see the message(s) unless we trace the message that arrived from LC (assuming we checked the box to forward a copy to our own email address).

I was just making some suggestions that some people might find beneficial.

 

Agreed!

I didn't realise that - that's a disgrace!

 

I have had problems with Genes Reunited losing the correspondence from contacts - the contacts are still there but no mails.However the support I have had from them has been excellent, and although they haven't solved the problem yet, they have found copies of some of the missing mails and forwarded them to me.(Downside is that I had to trawl through my contacts to see what was missing!). They have kept me informed of the progress, and it seemed that it was real people who actually cared about service to their subscribers.

 

On the 24 August,13, I received an email saying that a 'relly' wanted to make contact , I obliged within a couple of days, (not sure of the date now) but she has not replied, which I believe is pretty poor. Going on past experiences it is probably not an oversight/or a problem. Why do people ask for contact then not carry through with it.

 

It's also annoying when you politely "fess up" that you made a mistake and had entered the wrong person and thus the wrong census on LC and get no acknowledgement. I've had a couple of replies from inquiries about public trees at Ancestry etc. that are short and sweet to the point that it's not a part of the tree they are interested in. Fair enough but at least they've replied. There have been occasions when people have contacted me around all kinds of issues when I'm super busy but it only takes a minute to acknowledge them and set a future date to follow up. Probably our problem is that the message doesn't show up on Facebook because people seoem to do a better job keeping in touch that way

 

I didn't make it very clear, she contacted me through the Lost Cousins site.

 

PLEASE let's not go down the Facebook route! I don't suppose I am the ONLY person in the western world not to use it, but I've manged without it for xx years and don't see the attraction or necessity.