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Nearly 5 years later, still no action from Findmypast

Discussion in 'Findmypast' started by SarahLC, Nov 13, 2018.

  1. SarahLC

    SarahLC Genealogy in the Sunshine 2015

    I decided to post this again here, since many will not have seen it in the India forum. All suggestions welcome!

    In early 2014 I found a will record that interested me on Findmypast. According to the index, the will begins on page 89. However, Findmypast takes me to page 92, which is clearly in the middle of the will. There seems to be no way to go back a few pages to see the whole thing and customer service has been less than helpful.

    Here is the original post.

    Every year I send them another email and every year they kindly tell me that they have, indeed, been able to replicate the problem and have “escalated” the report with the data team and will get back to me as soon as they hear. Ha. I don’t understand why it is so difficult to point the search result to the correct page. Or better yet, allow browsing.

    I am fed up with the dismal customer service of that company and no longer have a subscription. Using the free access last weekend I checked again to be sure, but nothing has changed - the first 3 pages of the will are still inaccessible. Very frustrating!
     
  2. peter

    peter Administrator Staff Member

    I suspect that's why nothing has been done - they are gradually introducing browsing across their image sets.
     
  3. SarahLC

    SarahLC Genealogy in the Sunshine 2015

    That would be a great improvement! Do you have any idea of the time frame for this? I still feel that it is inexcusable not to provide the extra pages to a customer who has paid for them. In my experience, ScotlandsPeople.gov.uk would have simply emailed them to me within a matter of days.
     
  4. peter

    peter Administrator Staff Member

    I don't, I'm afraid - it's something they've been doing over a number of years.

    But if you provide the details of the will you're having trouble with I'll take a look into i myself.
     
  5. SarahLC

    SarahLC Genealogy in the Sunshine 2015

    Thanks, I'll be interested in what you are able to find out.

    British India Office Wills & Probate
    William Fraser
    Bengal
    1830
    Archive reference: L-AG-34-29-47
    Page/folio number: 89
     
  6. peter

    peter Administrator Staff Member

    I've spoken to a contact at Findmypast and it will be escalated, but don't hold your breath.
     
  7. SarahLC

    SarahLC Genealogy in the Sunshine 2015

    Thanks! I will continue to breathe, as usual :)
     
  8. SarahLC

    SarahLC Genealogy in the Sunshine 2015

    I'm pleased to say that, having just taken advantage of the free offer this weekend, I see that the above record is now available!:) No idea when they fixed the problem, since I was not notified, but perhaps your nudging was what did the trick, Peter. Thanks!
     
  9. peter

    peter Administrator Staff Member

    It's probably just a coincidence - but good to know that you can see it at last!
     

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