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Lost Cousins Website won't load

Discussion in 'Any questions?' started by Frankie66, May 1, 2024.

  1. Frankie66

    Frankie66 LostCousins Member

    I've occasionally had this issue, but left it 24 hours and it seemed to fix itself. Recently I have been unable to get the website to load at all - tried refreshing, closing brower, using different browsers (Chrome/Edge/Firefox) with no success.

    Any ideas?
  2. Tim

    Tim Megastar and Moderator Staff Member

    At what time were you trying and what timezone are you in? The server does a backup so you maybe trying at this time?
  3. peter

    peter Administrator Staff Member

    Judging from the time of the original post I think you are spot on. The time of the backup (1am to 2am) is given in every newsletter email, but I appreciate it's not as obvious for those in different time zones.

    There was a time when the FamilySearch site was frequently unavailable in the morning in the UK, but they seem to have found away round that.
  4. Frankie66

    Frankie66 LostCousins Member

    Thank you both! I'm AST, 4 hours behind GMT. I am almost always trying between 9pm and 10pm our time - exactly the backup time (which is when I finally get to my family history after the day's work). 9.13 pm here. I'll have to try in my lunch breaks! :)
  5. peter

    peter Administrator Staff Member

    Except that we're not on GMT at the moment, so there's a 5 hour difference.
  6. Frankie66

    Frankie66 LostCousins Member

    I always forget which is standard and which is daylight - yes we are currently ADT, Atlantic Daylight time!
  7. Bryman

    Bryman LostCousins Megastar

    It is very easy for people living in one time zone to make a mistake about the current time in other zones so I would strongly suggest that all LC members living outside of UK use the built-in World Clock display within the Clock application in Windows to indicate what the time is in UK. That could avoid similar problems arising for other members.

    Also not all time zones change to and from Daylight Saving at the same time so the time difference between zones is not always constant for many members throughout the year. Even some regions close to the Equator (such as Queensland, Australia) do not adjust clocks for daylight saving so residents are not necessarily prompted to expect time variations in other areas.

    Sometimes I am locked out of the LC site for a similar reason but a quick check of the current UK time advises me that it is time to have lunch.
    • Agree Agree x 1
  8. Frankie66

    Frankie66 LostCousins Member

    So true - and it does seem that it is the back up time - I leapt on LC around 8.30 pm ADT time, and it worked fine! (12.30 pm UK time). Thank you everyone! :)
  9. peter

    peter Administrator Staff Member

    I think you mean 12.30am!
  10. Frankie66

    Frankie66 LostCousins Member

    Ha ha, you are of course right - half the time I don't know what day it is let alone time.
  11. peter

    peter Administrator Staff Member

    I don't always know what day of the week it is because Windows only shows the date. It's not as if there isn't room:

  12. Pauline

    Pauline LostCousins Megastar

    Mine shows the day if I hover over it, and changes the date format to 05 May 2024, but the 'hover view' excludes the time. Apparently it is Sunday today!
  13. peter

    peter Administrator Staff Member

    If I hover over the date it changes format, as for Pauline, but it doesn't show the day of the week by default.

    However if I go to Windows Settings, Time & Language, Language & Region, Region, Regional format I can change the date formatting to include the day of the week (for mouse-over only) and change the time formatting to including AM/PM.
    • Good tip Good tip x 1
  14. Susan48

    Susan48 LostCousins Superstar

    My MacBook gives Sun 5 May 17:51. Not worth paying the Apple premium for, perhaps, but useful all the same ;)

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