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Ancestry sync with FTM appears to be corrupting trees in FTM2017

Discussion in 'Ancestry' started by At home in NZ, Aug 1, 2021.

  1. At home in NZ

    At home in NZ Guest

    I was using another program to draw charts from FTM which highlighted the fact that some husbands and wives had become detached.
    I decided to re-attach the wives then did a sync and the sync report was showing hundreds of people had been changed. I hadn't even been near the people listed in the report.
    That was yesterday and I did live chat with McKiev and was told it's a known issue and the solution is to reload the tree. Seeing as I have 5 trees, doing that it is highly inconvenient.
    I got a transcription of my live chat by email which I have used to ask for the sync weather report to be changed from Green. And, as they had said I should export from FTM and do a restore, I told them they had that wrong because the FTM trees are corrupt.
     
    At home in NZ, Aug 1, 2021
    #1

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